IMMIGRATION SERVICE OPENS TEMPORARY CHANNELS FOR PASSPORT AND VISA COMPLAINTS
The Nigeria Immigration Service has introduced temporary online channels to manage passport and visa related complaints following disruptions to some of its official social media accounts. In a statement issued in Abuja, the service confirmed the launch of new interim handles on X and Instagram, along with a dedicated email address, ensuring that applicants facing difficulties still have a direct line of communication. The agency described the move as a necessary stopgap measure to maintain uninterrupted engagement with the public. For many Nigerians, especially those navigating the often demanding process of securing travel documents, the new channels arrived as a modest relief. Reports earlier in the week indicated that the suspension of certain accounts had slowed complaint resolution, leaving applicants uncertain about where to direct urgent inquiries. The service assured the public that full restoration of its original digital platforms is underway, but for now, the temporary channels remain the primary route for passport and visa complaint submissions. It was a reminder of how fragile digital infrastructure can be, and how quickly agencies must adapt when communication lines falter.
| 2025-12-09 17:29:50